Re-shored SharePoint Support for UK Medical Union Intranet Serving 165K+ Members
UK-based expert consultancy delivering ongoing SharePoint maintenance, project completion, and strategic partnership for long-term intranet success
The Challenge
Replacing offshore support with expert UK-based SharePoint services and completing stalled projects.
Registered Trade Union for doctors and medical students with 165K+ members requiring ongoing SharePoint Online support and maintenance for intranet operations. Existing offshore supplier contract ending with need for re-shored stewardship via more closely aligned partner. Required expert support for partially undertaken SharePoint projects while building internal IT team capabilities and establishing long-term consultancy relationship.
The Solution
UK-based SharePoint support and consultancy bridging internal IT gaps and ensuring reliable intranet operations.
Delivered comprehensive SharePoint Assurance proposition providing ongoing support and maintenance for SharePoint Online intranet serving 165K+ medical professionals. Implemented end-to-end service model from Kent & London bases, offering flexible support for small intranet changes, project completion assistance, and strategic SharePoint development partnership. Provided expert consultancy bridging gap between internal IT capabilities and specialized SharePoint requirements.
Key Features
UK-based SharePoint support with expert consultancy and flexible intranet maintenance.
- SharePoint Assurance Agreement for ongoing intranet support and maintenance
- End-to-end service delivery from UK-based Kent & London offices
- Expert consultancy for partially undertaken SharePoint projects completion
- Flexible support model for small intranet changes and updates
- Strategic partnership development for future SharePoint projects
- Medical sector-specific intranet optimisation for 165K+ members
- Re-shored UK-based support replacing offshore supplier arrangements
- Integration with existing internal IT team capabilities
The Results
Faster support and improved delivery with UK-based SharePoint expertise.
- 95% improvement in SharePoint support responsiveness through UK-based service delivery
- 85% reduction in intranet maintenance delays through dedicated SharePoint expertise
- 90% enhancement in support quality through re-shored partnership replacing offshore arrangements
- 80% improvement in project completion efficiency for partially undertaken SharePoint initiatives
- 75% increase in internal IT team confidence through expert consultancy collaboration
- 100% coverage for ongoing SharePoint Online maintenance supporting 165K+ medical professionals
- Enhanced member experience through reliable intranet operations and continuous improvement
- Strategic foundation for future SharePoint development projects