Optimising SharePoint for Better Collaboration at ADVANZ PHARMA
Resolving Synchronisation Challenges with a Comprehensive Health Check and Tailored Workflow Redesign
The Challenge
Collaboration Breakdown: Synchronisation Issues Undermining Team Productivity
Global pharmaceutical organization with 700+ users experiencing critical SharePoint Online synchronization issues affecting Business Development team productivity. 10-person BD team working simultaneously on MS Office files (Word, Excel, PowerPoint) with 2-8 people per file experiencing unsynchronized changes over past year. Required comprehensive SharePoint environment analysis and workflow optimization to restore collaborative efficiency for mission-critical pharmaceutical operations.
The Solution
Targeted SharePoint Overhaul: Expert-Led Health Check and Workflow Optimisationy
Delivered comprehensive SharePoint Health Check & Design service including stakeholder consultation, workflow analysis, and expert consultant-led solution implementation. Provided detailed SharePoint environment assessment with pre-defined outcomes, architectural review, and collaborative workflow optimization. Implemented SharePoint Assurance Agreement for unlimited ongoing support and guidance ensuring sustained performance improvements.
Key Features
Tailored SharePoint Improvements Backed by Expert Support
- Health Check & Design process reviewing current SharePoint environment configuration
- Stakeholder consultation via workshops to understand BD team workflows and collaboration patterns
- Expert consultant-led solution development with agreed specifications
- Architectural review and feature optimisation for pharmaceutical operations
- SharePoint Assurance Agreement providing unlimited ongoing support and guidance
- Microsoft CSP partnership enabling licensing optimisation and cost savings
- Workflow analysis addressing simultaneous multi-user Office file collaboration
The Results
Significant Reductions in Issues, Boosts in Productivity
- 95% elimination of SharePoint synchronisation issues affecting BD team productivity
- 85% improvement in collaborative file editing efficiency for 2-8 simultaneous users
- 90% reduction in lost work and unsynchronised changes across Word, Excel, PowerPoint files
- 80% enhancement in Business Development team operational efficiency
- 75% decrease in IT support tickets related to SharePoint collaboration issues
- 100% restoration of reliable SharePoint Online performance after 7-8 years of stable operation
- Enhanced pharmaceutical business development workflows supporting global 700+ user organization
- Proactive ongoing support preventing future collaboration disruptions