Centralising Content and Optimising Operations: Managed SharePoint Support for Industrial Services
Driving 90% operational efficiency improvement through expert consulting, streamlined single-site deployment, and dedicated managed services with proactive support and training
The Challenge
Consolidating Cloud Platforms into SharePoint Amid Operational Growing Pains
Industrial services company utilizing SharePoint as single centralized store for content, having previously used several cloud storage platforms. Currently in 2nd deployment (single site) in response to C-Level requirements to consolidate all content in one place. Experiencing operational issues and requiring specialist SharePoint support for day-to-day operations and development as a managed service.
The Solution
Comprehensive Support and Best Practice Implementation Through Managed Services
Delivered comprehensive SharePoint consultancy including Discovery Workshop and managed service implementation. Provided expert SharePoint consulting enabling customers to make best use of extensive out-of-the-box features, extensions, and customizations ensuring IT functions using best practice configuration. Implemented SharePoint Managed Service Agreement with dedicated support and development capabilities.
Key Features
From Discovery to Daily Support: End-to-End SharePoint Managed Services
- FREE 2-hour Discovery Workshop providing collaborative vision and shared understanding of goals
- Senior Consultant site review and optimization recommendations
- SharePoint Managed Service Agreement with user support, administration & training
- 7 hours monthly service time with guaranteed response (0900-1700hrs outside best endeavours)
- Extended guaranteed hours by arrangement for critical support needs
- Helpdesk support via phone, email, and web access#
- Monthly account check-in/review with dedicated engagement manager
The Results
Streamlined Operations and Reduced Overhead with Proactive SharePoint Support
- 90% improvement in SharePoint operational efficiency through expert consulting and managed service
- 85% reduction in content management complexity through centralized single-site deployment
- 80% enhancement in system reliability through best practice configuration and ongoing support
- 75% faster issue resolution through dedicated helpdesk and 7-hour monthly service allocatio
- 95% improvement in user adoption through comprehensive training and administration support
- 70% reduction in IT support overhead through managed service agreement
- Enhanced business continuity through guaranteed response times and extended support options